There is a very large discussion about this on BGG. And I think Update #58 shows that this didn't go off the way Ares intended. I respect a company that takes responsibility for it's actions (especially when they mess up). I read the update as an apology.

Looks like my stuff will be delivered today, but many people in this area still don't have any shipping info. I have a good friend that pledged at Captain level no add ons to speak of, I'm Commodore, my stuff will be delivered today. There is no evidence his has left the warehouse.